How to Get a New SIM Card With Same Number Full Guide 2025
A new SIM card is a small chip issued by a mobile network provider that connects your phone to their services. SIM stands for Subscriber Identity Module. It holds important data such as your mobile number, registration ID, network access info, and sometimes limited contact storage. Losing a SIM card can be stressful, especially if it holds your most-used number. You might worry about losing contacts, texts, or services. But don’t panic—you can get a new SIM card with the same number easily.
What Does It Mean to Get a New SIM With the Same Number?
Getting a new SIM with the same number means you are keeping your old mobile number even if your SIM is lost, damaged, or stolen. Your service provider transfers your number and data services to a fresh SIM card. This process is called SIM replacement or SIM swap. The best part? Your call history, load, and mobile data promos usually remain active. If you’re a Smart user, you can visit smart.com.ph activate SIM to check activation steps for your replacement SIM and ensure a smooth process.
Why You Might Need a Replacement SIM?
There are a few common reasons people need a SIM replacement:
- The SIM card is physically broken or too old to fit new phones.
- The phone with the SIM card is lost or stolen.
- The SIM is blocked due to entering the wrong PIN or PUK multiple times.
In all these cases, telcos in the Philippines allow you to request a replacement. But you must meet certain requirements, which we’ll cover below.
Required Documents to Get a New SIM With Same Number
Before you go to a store, make sure you bring the right documents. Each provider may ask for slightly different items, but here’s a general list:
| Requirement | Details |
|---|---|
| Valid ID | Government-issued like passport, driver’s license, UMID |
| Affidavit of Loss | If your SIM is lost or stolen (not needed if it’s damaged) |
| SIM proof (if any) | SIM card tray, receipts, load card, or mobile app info |
| Selfie verification | Some telcos require biometric or live photo checks |
Bring 2 valid IDs if available. Some stores may ask for extra proof for security reasons. You can learn more about TmSIM at tmsimregistration.
Step-by-Step Guide
1. Call or Visit Your Network Provider
The first step is to notify your provider. If your SIM is lost or stolen, block it immediately. You can do this by calling their hotline or visiting a store. This helps prevent others from misusing your number.
2. Prepare the Documents
Before visiting the telco’s physical store, collect all necessary documents like your ID and affidavit. This will speed up the process. If you are using services like GCash, make sure to tell the agent so they link the service again.
3. Go to the Official Service Center
Go to a nearby official store or partner service center. Tell the agent you want to replace your SIM but keep the same number. Hand over your documents and fill out the required forms. The agent may ask for a selfie or fingerprint scan, especially if your SIM is registered. This is part of the SIM Registration Act in the Philippines, which helps prevent fraud.
4. Pay the Fee
Most replacements are free for the first time in a year, but a few providers charge ₱50 to ₱100 for additional replacements. Payment depends on your telco’s rules.
How Different Telcos Handle SIM Replacement?
Here’s a simple table showing how major telecom companies in the Philippines handle SIM card replacements:
| Provider | SIM Replacement Fee | Where to Go | Special Notes |
|---|---|---|---|
| Globe | Free (1st time), ₱50 | Globe Store or via GlobeOne App | Requires selfie, ID, and possibly eSIM |
| Smart/TNT | Free or ₱100 | Smart Store or partner center | Often asks for PUK, ID, app info |
| DITO | ₱50–₱75 | DITO Experience Store | Bring ID and linked app credentials |
| TM | Same as Globe | Any Globe/TM store | May offer home delivery in select areas |
If you’re still unsure how to get a new sim card with same number, just go to the nearest telco store—they will walk you through it.
What Happens After the SIM Replacement?
Once the new SIM is activated, your number will work like normal. Here’s what happens next:
| What Transfers to New SIM | What Doesn’t Transfer |
|---|---|
| Your old phone number | Old text messages (unless backed up) |
| Existing load or credits | Call logs not stored in cloud |
| Registered apps (e.g., GCash) | Phone contacts saved to SIM only |
| Active promos or data packages | SIM-only stored messages |
So, while you’ll keep your number and services, be sure to back up important data elsewhere.
Final Thoughts
If you’re wondering how to get a new sim card with same number, the process is easier than it sounds. You just need to report your issue, prepare your ID and documents, visit your telco, and follow the steps. Whether your SIM was lost, stolen, or damaged, you can get back your mobile number in just a few steps. By following this guide, you’ll save time, avoid frustration, and stay connected without changing your number.
